Welcome to Chancery Lane Surgery

Chancery Lane Surgery is an NHS Primary Care Practice in Nuneaton serving 6,200 patients by 3 General Practitioners’ and a team of other health professionals providing care to local residents. We offer traditional patient-centered GP care appointments 8:00 a.m. to 6:30 p.m. with Extended Hours pre-booked appointments 9:00 to 12:00 on Saturdays.

We offer easy, secure access to book appointments and order repeat medication online where appropriate and have achieved paperlight status. 

 WHEN THE SURGERY IS CLOSED PLEASE DIAL 111 FOR NON EMERGENCY ASSISTANCE OR VISIT YOUR LOCAL PHARMACY AND HELP KEEP A&E FREE TO DEAL WITH EMERGENCIES.

 

 CORONAVIRUS (COVID-19)

A new page has been created in the 'About Us' section of the web-site with useful links (last updated 24/06/2020)

The NHS and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.

Stay at home if you have coronavirus symptoms

Stay at home if you have either:

  • a high temperature – you feel hot to touch on your chest or back
  • a new, continuous cough – this means you've started coughing repeatedly 

Do not go to a GP surgery, pharmacy or hospital.

You do not need to contact 111 to tell them you're staying at home.

Testing for coronavirus is not needed if you're staying at home.

Read the NHS advice about staying home, including how long to isolate for.

Use the NHS 111 online coronavirus service if:

  • you feel you cannot cope with your symptoms at home
  • your condition gets worse
  • your symptoms do not get better after 7 days 

Use the 111 coronavirus service

Advice in other parts of the UK

For region specific information and advice in:

Do not go to a GP surgery, pharmacy or hospital. Stay indoors and avoid close contact with other people. Call 111 if you need to speak to someone.

WITHDRAWAL OF FAX. MACHINE

Please note that the surgery will no longer have facilities to receive or send fax's from Monday 16th March 2020

 

EXTENDED ACCESS SERVICE

Routine 'Extended Access' to GP, Advance Nurse Practictioner and Practice Nurse appointments for patients registered across North Warwickshire and Nuneaton & Bedworth Boroughs are accessable from Chancery Lane Surgery.  PLEASE NOTE:  You must contact your own registered practice to book one of these appointments.

You can check if you are registered with a practice in the area and within the Warwickshire North Clinical Commission Group (CCG) area by searching on the link below:

www/warwickshirenorthccg.nhs.uk/NHS-Care/Doctors/Our-GP-Practices

This service will offer patients the opportunity to access an appointment with a GP between the hours of:

Day Time
 Monday - Friday 6:30 pm - 9:30 pm
Saturday

 

9:00 am - 1:00 pm

 

Sunday

9:00 am - 1:00 pm

We wish to stres that, whilst this service is being delivered from Chancery Lane Surgery, you may not be seen by a Clinician who you would ususally see at the surgery.

Appointments will only be offered to patients registered with a Warwickshire North CCG practice, if the practice has agreed to participate in this Extended Access Service and to those patients who have agreed to share their data between health care providers.

Unfortunate, this new service does mean that due to operational demands and Information Governance legalisation, we will no longer be able to provide an opportunity for patients registered at Chancery Lane Surgery to collect prescriptions on a Saturday Morning, we apologise for any inconvenience but our reception staff will be more than happy to discuss alternative options with you.

GENERAL DATA PROTECTION REGULATIONS 

As you may already know, on the 25th May 2018  the the General Data Protection Regulations (GDPR) came into force.  This replaced the Data Protection Act 1988 and is intended to improve the safety and security of personal data held by organisations, and to make sure that people understand what information is held about them and why. 

For further information on how we process, store and use your personal data please see our Privacy statement in the 'About us' section of this web-site.

 NATIONAL DATA OPT-OUT PROGRAMME

The National Data opt-out will sit alongside the new General Data Protection Regulations/Data Protection Bill 2017 and is not replaced or changed by it.

Previously you could indicate a preference to enable your clinical data not to be shared with other health care providers or external organisations, which we as a GP practice could add to your record.

From the 25th May 2018 we can no longer do this and you will need to register with the National opt-out programme if you wish to take this step (details below).

If you have currently requested that your data is not shared, then you will be written to by NHS Digital advising you of the changes, but the codes which we have previously applied should be carried over onto the new system.

FOR FURTHER INFORMATION: 

National Data Opt-out Programme web-pages and to join the mailing list:

https://digitial.nhs.uk/national-data-opt-out 

Understanding Patient Data – Wellcome Trust

https://understandingpatientdata.org.uk

National Data opt-out enquiries mailbox

newoptoutenquiaries@nhs.net

HOW YOU ORDER YOUR REPEAT MEDICATION

Patients can order their repeat medication on-line or bring their slip into the surgery or by telephoning the Patient Ordering Direct (POD) service on 02476-246025 between 8:00 a.m. and 5:00 p.m. Monday to Friday - your prescription will still be available for collection from your usual nominated location within 48 working hours.  Please speak to a member of the Reception staff if you have any queries or require further information. 

NOTE: DUE TO ISSUES WITH TELEPHONE LINES IF YOU ARE UNABLE TO GET THROUGH ON THE ABOVE NUMBER PLEASE TEXT 

"REPEAT CHANCERY" TO 07903-586972

A member of the POD staff will contact you on the mobile number the text has been sent from within 48 working hours.

 

CLOSED FOR TRAINING 

The surgery will be closed for staff training on WEDNESDAY 22ND JULY 2020 from 12:30 p.m. reopening on Thursday 23rd July at 8:00 a.m.  For urgent care whilst the surgery is closed please call NHS111 or for life threatening conditions such as chest pain, suspected stroke or heavy bleading please call 999.

 

Information from the Care Quality Commission

Our practice is inspected by the Care Quality Commission (CQC) to ensure we are meeting essential standards of quality and safety.

This widget provides a summary of the results of the latest checks carried out by the CQC.