Welcome to Chancery Lane Surgery

Chancery Lane Surgery is an NHS Primary Care Practice in Nuneaton serving 6,500 patients by 3 General Practitioners’ and a team of other health professionals providing care to local residents. We offer traditional patient-centered GP care appointments 8:00 a.m. to 6:30 p.m. with Extended Hours pre-booked appointments 9:00 to 12:00 on Saturdays.

We offer easy, secure access to book appointments and order repeat medication online where appropriate and have achieved paperlight status.

MAY BANK HOLIDAY OPENING HOURS - THE SURGERY WILL BE CLOSED ON MONDAY  3RD MAY AND MONDAY 26TH MAY RE-OPENING AT 8:00 A.M. THE FOLLOWING MORNING

 WHEN THE SURGERY IS CLOSED PLEASE DIAL 111 FOR NON EMERGENCY ASSISTANCE OR VISIT YOUR LOCAL PHARMACY AND HELP KEEP A&E FREE TO DEAL WITH EMERGENCIES.

 IMPORTANT INFORMATION REGARDING EXTEND ACCESS APPOINTMENTS FROM 01/05/2021

Chancery Lane Surgery has been honored and proud to have hosted the Extended Access service for the past two and a half years which has benefited many patients registered with practices within North Warwickshire and Nuneaton & Rugby, plus further afield across Coventry & Rugby.

However, with the introduction of Primary Care Networks (PCN's) it is now time that other practices take up the batton to offerand deliver this service to their patients closer to home.

Chancery Lane will continue to offer the Extended Access Service on a Monday with both GP and nursing appointments from 6:30-9:30 pm and for a limited period a GP service from 6:30 to 9:30 pm on a Thursday which will be moving to Springhill Medical Centre later in the Summer.  

 

 CORONAVIRUS (COVID-19)

A new page has been created in the 'About Us' section of the web-site with useful links

NOTICE TO PATIENTS ELIGIBLE FOR VACCINATION

VACCINATIONS ARE BY INVITATION & CONFIRMED APPOINTMENTS ONLY AND WILL BE GIVEN AT ATHERSTONE SURGERY, RATCLIFFE ROAD, ATHERSTONE, CV9 1EU

Eligible patients will be invited in priority order as per NHSE guidance starting with patients who are 80 years of age and over.  You will be given a second appointment when you have received the first dose as the vaccine must be given by two injections a minimum of 21 days apart. Patients must attend both appointments for the vaccine to be effective. Patients cannot attend the second appointment if they did not attend the first appointment as we will not be able to vaccinate.

It is important to note that patients who do not ACCEPT THE FIRST APPOINTMENT cannot attend the hub within 21 days for the second injection. Patients must advise via the designated email address or call centre number if they cannot make the first appointment date / time.

We can only administer vaccines at the proposed site. (We are unable to provide vaccines at patients home as the vaccine cannot be moved off the site. A separate home visiting service is being planned for 2021). All care home and residential home patients will also be vaccinated by a separate service.

PATIENTS MUST BRING THE LETTER WITH THEM TO THE BOOKED APPOINTMENT AND COMPLETE THE SAFETY INFORMATION PRIOR TO ATTENDING.

 

IMPORTANT NOTICE ABOUT FACE TO FACE APPOINTMENTS

You may have seen in the news this week (w/c 14/9/2020) about GPs being asked to provide more face-to-face appointments and we wanted to give you an update on the current situation.

Throughout the COVID-19 pandemic we have remained open and seeing patients. To help keep both you and our own staff safe, we have changed the way our appointments work: you may have been offered a telephone appointment or even a video appointment instead of being asked to come in to the practice. Offering these types of appointments has helped some patients to access appointments they wouldn’t normally have been able to attend due to their commitments, such as their work or caring responsibilities.

We understand that some of you may prefer face-to-face appointments, but hopefully you understand why we have had to make these changes. Where someone has needed to come into practice, either because it was medically necessary or important for their care, we have and will continue to ask them to come in and see us.

COVID-19 is still an ongoing problem and we need to keep our focus on keeping you safe and reducing your risk of catching the virus. Here are some of the ways we’ve been doing this:

  • Regularly cleaning to a high standard all areas of the practice;
  • Wearing Personal Protective Equipment (PPE);
  • Maintaining social distancing in the practice.

We also need to look after our staff, who are people just like you. Some may have health issues or other factors that can potentially put them more at risk, so it is vital we keep them safe so that we can keep providing a good quality service to you.

Increasing the number of patients in the surgery means we increase the risk for everyone. We want to do the best we can for our patients because we care about you and the people we look after.

 

As always, we are available to talk to patients, and we want to hear from those who need us. While we understand patients’ frustrations with the current situation, we hope that you will continue to help and support us, as you have always supported the NHS, so that we can go on providing you with care and support in the coming weeks and months.

WITHDRAWAL OF FAX. MACHINE

Please note that the surgery will no longer have facilities to receive or send fax's from Monday 16th March 2020 

 

GENERAL DATA PROTECTION REGULATIONS 

For information on how we process, store and use your personal data please see our Privacy statement in the 'About us' section of this web-site in conduction with the Transparacy notice on the Covid web-page

 

HOW YOU ORDER YOUR REPEAT MEDICATION

Patients can order their repeat medication on-line or bring their slip into the surgery or by telephoning the Patient Ordering Direct (POD) service on 02476-246025 between 8:00 a.m. and 5:00 p.m. Monday to Friday - your prescription will still be available for collection from your usual nominated location within 48 working hours.  Please speak to a member of the Reception staff if you have any queries or require further information. 

NOTE: DUE TO ISSUES WITH TELEPHONE LINES IF YOU ARE UNABLE TO GET THROUGH ON THE ABOVE NUMBER PLEASE TEXT 

"REPEAT CHANCERY" TO 07903-586972

A member of the POD staff will contact you on the mobile number the text has been sent from within 48 working hours.

   CLOSED FOR TRAINING 

The surgery will be closed for staff training on WEDNESDAY 19th May 2021 from 12:30 p.m. reopening on Thursday 20th May 2021  at 8:00 a.m. 

For urgent care whilst the surgery is closed please call NHS111 or for life threatening conditions such as chest pain, suspected stroke or heavy bleading please call 999.

 

Information from the Care Quality Commission

Our practice is inspected by the Care Quality Commission (CQC) to ensure we are meeting essential standards of quality and safety.

This widget provides a summary of the results of the latest checks carried out by the CQC.