Chancery Lane Surgery is an NHS Primary Care Practice in Nuneaton serving 6,200 patients by 3 General Practitioners’ and a team of other health professionals providing care to local residents. We offer traditional patient-centered GP care appointments 8:00 a.m. to 6:30 p.m. with Extended Hours pre-booked appointments 9:00 to 12:00 on Saturdays.
We offer easy, secure access to book appointments and order repeat medication online where appropriate and have achieved paperlight status.
THE SURGERY WILL BE CLOSED ON FRIDAY 25TH AND MONDAY 28TH DECEMBER - Access will be available for those patients with PRE-BOOKED appointments with the Extended Hours service.
WHEN THE SURGERY IS CLOSED PLEASE DIAL 111 FOR NON EMERGENCY ASSISTANCE OR VISIT YOUR LOCAL PHARMACY AND HELP KEEP A&E FREE TO DEAL WITH EMERGENCIES.
URGENT CORRECTION TO INFORMATION
For those patients who have received letters in the past 48 hours (as at 19/12/2020) the e-mail address was incorrect and should read firstname.lastname@example.org We SINCERLY apologise for the error (which was due to incorrect third party information being given to us) and please use the email@example.com address or text as per instructions contained in the lettter you have received.
NOTE: This only affects patients aged 80 years old or over who will have been sent letters on Thursday - please DO NOT call the surgery if you fall outside of this cohort, as explained below you will be invited by letter/text in line with the priority guidelines and please be assured that the information in that letter/text will be correct.
A new page has been created in the 'About Us' section of the web-site with useful links
NOTICE TO PATIENTS ELIGIBLE FOR VACCINATION
VACCINATIONS ARE BY INVITATION & CONFIRMED APPOINTMENTS ONLY AND WILL BE GIVEN AT ATHERSTONE SURGERY, RATCLIFFE ROAD, ATHERSTONE, CV9 1EU
Eligible patients will be invited in priority order as per NHSE guidance starting with patients who are 80 years of age and over. You will be given a second appointment when you have received the first dose as the vaccine must be given by two injections a minimum of 21 days apart. Patients must attend both appointments for the vaccine to be effective. Patients cannot attend the second appointment if they did not attend the first appointment as we will not be able to vaccinate.
It is important to note that patients who do not ACCEPT THE FIRST APPOINTMENT cannot attend the hub within 21 days for the second injection. Patients must advise via the designated email address or call centre number if they cannot make the first appointment date / time.
We can only administer vaccines at the proposed site. (We are unable to provide vaccines at patients home as the vaccine cannot be moved off the site. A separate home visiting service is being planned for 2021). All care home and residential home patients will also be vaccinated by a separate service.
PATIENTS MUST BRING THE LETTER WITH THEM TO THE BOOKED APPOINTMENT AND COMPLETE THE SAFETY INFORMATION PRIOR TO ATTENDING.
IMPORTANT NOTICE ABOUT FACE TO FACE APPOINTMENTS
You may have seen in the news this week (w/c 14/9/2020) about GPs being asked to provide more face-to-face appointments and we wanted to give you an update on the current situation.
Throughout the COVID-19 pandemic we have remained open and seeing patients. To help keep both you and our own staff safe, we have changed the way our appointments work: you may have been offered a telephone appointment or even a video appointment instead of being asked to come in to the practice. Offering these types of appointments has helped some patients to access appointments they wouldn’t normally have been able to attend due to their commitments, such as their work or caring responsibilities.
We understand that some of you may prefer face-to-face appointments, but hopefully you understand why we have had to make these changes. Where someone has needed to come into practice, either because it was medically necessary or important for their care, we have and will continue to ask them to come in and see us.
COVID-19 is still an ongoing problem and we need to keep our focus on keeping you safe and reducing your risk of catching the virus. Here are some of the ways we’ve been doing this:
- Regularly cleaning to a high standard all areas of the practice;
- Wearing Personal Protective Equipment (PPE);
- Maintaining social distancing in the practice.
We also need to look after our staff, who are people just like you. Some may have health issues or other factors that can potentially put them more at risk, so it is vital we keep them safe so that we can keep providing a good quality service to you.
Increasing the number of patients in the surgery means we increase the risk for everyone. We want to do the best we can for our patients because we care about you and the people we look after.
As always, we are available to talk to patients, and we want to hear from those who need us. While we understand patients’ frustrations with the current situation, we hope that you will continue to help and support us, as you have always supported the NHS, so that we can go on providing you with care and support in the coming weeks and months.
WITHDRAWAL OF FAX. MACHINE
Please note that the surgery will no longer have facilities to receive or send fax's from Monday 16th March 2020
EXTENDED ACCESS SERVICE
Routine 'Extended Access' to GP, Advance Nurse Practictioner and Practice Nurse appointments for patients registered across North Warwickshire and Nuneaton & Bedworth Boroughs are accessable from Chancery Lane Surgery. PLEASE NOTE: You must contact your own registered practice to book one of these appointments.
You can check if you are registered with a practice in the area and within the Warwickshire North Clinical Commission Group (CCG) area by searching on the link below:
This service will offer patients the opportunity to access an appointment with a GP between the hours of:
| Monday - Friday
||6:30 pm - 9:30 pm
9:00 am - 7:00 pm
9:00 am - 5:00 pm
We wish to stres that, whilst this service is being delivered from Chancery Lane Surgery, you may not be seen by a Clinician who you would ususally see at the surgery.
Appointments will only be offered to patients registered with a Warwickshire North CCG practice, if the practice has agreed to participate in this Extended Access Service and to those patients who have agreed to share their data between health care providers.
Unfortunate, this new service does mean that due to operational demands and Information Governance legalisation, we will no longer be able to provide an opportunity for patients registered at Chancery Lane Surgery to collect prescriptions on a Saturday Morning, we apologise for any inconvenience but our reception staff will be more than happy to discuss alternative options with you.
GENERAL DATA PROTECTION REGULATIONS
For information on how we process, store and use your personal data please see our Privacy statement in the 'About us' section of this web-site in conduction with the Transparacy notice on the Covid web-page
HOW YOU ORDER YOUR REPEAT MEDICATION
Patients can order their repeat medication on-line or bring their slip into the surgery or by telephoning the Patient Ordering Direct (POD) service on 02476-246025 between 8:00 a.m. and 5:00 p.m. Monday to Friday - your prescription will still be available for collection from your usual nominated location within 48 working hours. Please speak to a member of the Reception staff if you have any queries or require further information.
NOTE: DUE TO ISSUES WITH TELEPHONE LINES IF YOU ARE UNABLE TO GET THROUGH ON THE ABOVE NUMBER PLEASE TEXT
"REPEAT CHANCERY" TO 07903-586972
A member of the POD staff will contact you on the mobile number the text has been sent from within 48 working hours.
CLOSED FOR TRAINING
The surgery will be closed for staff training on WEDNESDAY 20th January 2021 from 12:30 p.m. reopening on Thursday 21st January 2021 at 8:00 a.m.
For urgent care whilst the surgery is closed please call NHS111 or for life threatening conditions such as chest pain, suspected stroke or heavy bleading please call 999.